These Terms and Conditions set out the basis on which Cleaners E1 provides professional cleaning services to residential and commercial clients. By placing a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings given below:
Client means the person, company, or organisation that books or receives cleaning services from Cleaners E1.
Company means Cleaners E1, the provider of the cleaning services.
Services means any cleaning, related labour, or ancillary work carried out by the Company for the Client, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and one off cleaning services.
Cleaner means any employee, contractor, or representative engaged by the Company to provide the Services.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.
The Company will provide the Services as agreed with the Client at the time of booking. The specific tasks, duration, and frequency of the Services will depend on the type of cleaning requested and the details confirmed in the booking confirmation.
Any special requests or additional tasks must be agreed in advance with the Company. The Company reserves the right to refuse any service that is unreasonable, unsafe, or outside the scope of standard cleaning activities.
The Client acknowledges that the length of time required for the Services may vary depending on the size and condition of the Premises. Any time estimates provided are for guidance only and are not guaranteed completion times.
Bookings can be made by the Client through the Company booking channels as made available from time to time. By submitting a booking request, the Client warrants that all information provided is accurate and complete.
A booking is not confirmed until the Company has reviewed the request and provided explicit confirmation. The Company may accept or decline any booking request at its discretion.
The Client must provide full and accurate details of the Premises, including access instructions, parking arrangements, and any relevant security requirements. Failure to provide adequate information may result in delays, additional charges, or cancellation of the booking.
The Client must inform the Company in advance of any hazards, risks, or sensitivities at the Premises, including alarms, pets, restricted areas, or fragile items.
The Client is responsible for ensuring that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to grant entry.
Where keys are provided to the Company, the Company will take reasonable care to keep them secure. Keys will be labelled in a way that does not directly identify the Premises address.
If the Cleaner is unable to gain access to the Premises at the agreed time, or there are insufficient instructions on how to enter, the visit may be treated as a late cancellation and a fee may be charged as set out in the cancellation section.
The Client agrees to:
Ensure that the Premises are safe for the Cleaner to work in, with adequate lighting, ventilation, and access to running water and electricity.
Inform the Company of any items that are particularly fragile, valuable, or require special care, and to secure such items where appropriate.
Keep pets under control during the visit, or remove them from the areas where the Cleaner will be working.
Provide accurate information regarding the size and condition of the Premises and the level of cleaning required.
Refrain from instructing the Cleaner to undertake tasks that are unsafe, illegal, or outside the agreed scope of the Services.
The price for the Services will be as communicated to the Client at the time of booking and confirmed in writing. Prices may be based on an hourly rate, a fixed fee per job, or another structure as specified by the Company.
All prices are quoted in pounds sterling. The Company reserves the right to change its pricing at any time; however, any changes will not affect confirmed bookings unless agreed with the Client.
Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services. The Client is responsible for ensuring that payment is made in accordance with the agreed terms.
If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel further Services until full payment is received. The Client will be liable for any reasonable costs incurred by the Company in recovering overdue payments.
The Client may cancel or reschedule a booking by providing notice to the Company. Specific notice periods and any applicable charges will be communicated at the time of booking.
Where the Client cancels or reschedules a booking with less than the required notice period, the Company may charge a late cancellation fee, which may be up to the full value of the scheduled Services.
If the Cleaner is unable to access the Premises at the agreed time due to circumstances within the Client control, including incorrect access details or the Client not being present where required, this may be treated as a cancellation by the Client, and applicable fees may be charged.
The Company reserves the right to cancel or reschedule a booking where necessary due to staff illness, severe weather, operational issues, or other circumstances beyond its control. In such cases, the Company will seek to provide as much notice as reasonably possible and will offer an alternative appointment where feasible. The Company shall not be liable for any losses arising from such cancellations or rescheduling.
The Company aims to provide Services to a professional standard. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within 24 hours of the completion of the relevant visit where the issue relates to service quality.
Where a complaint is made within the required timeframe and is, in the Company reasonable opinion, justified, the Company may offer to re visit the Premises to rectify the issue or may provide a partial or full refund at its discretion. Any such remedy shall be the Client exclusive remedy in respect of the relevant issue.
The Client agrees to provide the Company with reasonable access and cooperation to investigate and resolve any complaints, including providing photographs or further information where appropriate.
While the Company takes reasonable care in providing the Services, accidents and damage may occasionally occur. The Client must report any alleged damage or loss to the Company as soon as reasonably practicable, and in any event within 24 hours of becoming aware of it.
The Company liability for loss or damage to the Client property shall be limited as set out in the liability section of these Terms and Conditions. The Client shall not attempt to repair or replace any item before notifying the Company and allowing a reasonable opportunity for inspection.
The Company shall not be liable for normal wear and tear, existing damage, deterioration arising from improper installation or use, or any damage arising from the use of the Client own materials or equipment at the Client request.
Unless otherwise agreed, the Company will provide its own cleaning products and equipment suitable for general cleaning tasks.
If the Client requests or requires that the Cleaner uses the Client own products or equipment, the Client accepts full responsibility for any loss, damage, or unsatisfactory results arising from their use. The Company will not be liable for any issues associated with defective, unsuitable, or unsafe products or equipment supplied by the Client.
The Client must ensure that any products or equipment supplied for use by the Cleaner are safe, fit for purpose, and comply with applicable regulations.
The Company will handle general household and office waste generated in the course of the Services in line with applicable waste regulations and good industry practice.
The Cleaner will typically place general waste and recyclable materials into the designated bins or containers provided by the Client at the Premises. It is the Client responsibility to ensure that appropriate waste and recycling facilities are available.
The Company does not ordinarily remove waste from the Premises. Where off site waste removal is specifically agreed as part of the Services, this will be carried out in accordance with relevant waste disposal regulations, and additional charges may apply.
The Company does not handle hazardous, clinical, or specialist waste, including but not limited to asbestos, sharps, bodily fluids beyond normal household circumstances, or any substances classified as hazardous under applicable legislation. If such materials are present, the Client must arrange for proper specialist removal and disposal before the Services take place.
The Client agrees not to request or permit the Cleaner to dispose of waste in a manner that is unlawful or inconsistent with local environmental or waste disposal rules.
The Company is committed to maintaining a safe working environment for its Cleaners and Clients. The Cleaner will follow reasonable health and safety practices while on the Premises.
The Client must not request that the Cleaner undertakes any task that may be unsafe or beyond reasonable health and safety limits, such as working at dangerous heights, lifting excessively heavy items, or handling hazardous substances.
The Cleaner may refuse to perform tasks where they reasonably consider that to do so would present a risk to health, safety, or property. In such cases, the Company will discuss alternative arrangements with the Client where possible.
The Company will use reasonable care and skill in providing the Services. To the fullest extent permitted by law, the Company total aggregate liability to the Client in respect of any claim or series of claims arising under or in connection with the Agreement shall be limited to the total fees paid by the Client for the Services giving rise to the claim during the three month period preceding the event giving rise to the claim.
The Company shall not be liable for any loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss or damage, in each case whether arising in contract, tort, negligence, breach of statutory duty, or otherwise.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
The Company maintains appropriate insurance cover in respect of its operations. Details of such insurance may be provided upon reasonable request.
The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under the Agreement where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, power failures, transport disruptions, pandemics, industrial disputes, or acts of government.
In such circumstances, the Company shall be entitled to a reasonable extension of time to perform its obligations or may suspend the Services for the duration of the relevant event.
The Company will collect and process personal information about the Client for the purposes of managing bookings, providing the Services, handling payments, and administering the relationship between the Client and the Company.
The Company will take reasonable steps to protect personal information and will not share it with third parties other than as required to deliver the Services, process payments, comply with legal obligations, or as otherwise permitted by data protection laws.
By using the Services, the Client consents to the processing of their personal information as described in this clause and in any applicable privacy documentation issued by the Company from time to time.
Either party may terminate an ongoing service arrangement by giving the other party the notice specified at the time of booking, subject to any minimum commitment period that has been agreed for regular cleaning services.
The Company may terminate the Agreement with immediate effect where the Client fails to pay any sum due, breaches these Terms and Conditions, behaves abusively or inappropriately towards the Cleaner or Company staff, or where continuation of the Services would, in the Company reasonable opinion, be impractical or unsafe.
On termination, the Client shall immediately pay all outstanding sums due to the Company. Termination shall not affect any rights or remedies that have accrued as at the date of termination.
The Company may update or amend these Terms and Conditions from time to time. Any such changes will take effect when the updated version is published or otherwise communicated to the Client.
The version of the Terms and Conditions in force at the time of the Client booking or renewal of ongoing services will apply to that booking or service period, unless changes are required by law or regulation.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the minimum extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Agreement constitutes the entire agreement between the Client and the Company in relation to the Services and supersedes any prior discussions, correspondence, or understandings.
The Client may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.
By booking or receiving Services from Cleaners E1, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
You can clean your home effortlessly with the help of our cleaners E1 services offered at prices that everyone can afford!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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