This Privacy Policy explains how Cleaners E1 collects, uses, stores and protects personal data about customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the United Kingdom General Data Protection Regulation and the EU General Data Protection Regulation where relevant. This Privacy Policy applies to all Cleaners E1 customers and users of our services within our operating area, whether you contact us online, by message, or by any other communication channel.
For the purposes of data protection law, Cleaners E1 is the data controller in relation to the personal data that we collect and process about you. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable law.
We may collect and process the following categories of personal data about you when you use our services, make an enquiry, or interact with us in any way:
Identification and contact details, such as your full name, address, postcode, and any contact details you choose to provide to arrange cleaning services.
Service and booking details, such as the type of cleaning service requested, property type, preferred dates and times, access instructions, and any special requirements you decide to share with us.
Communication records, such as messages or other communications you send us in connection with enquiries, quotes, bookings, customer support, or feedback.
Payment-related information, such as amounts, dates of payment and payment status. We do not store full card details; where card payments are used, these are handled by secure payment processors.
Technical data, such as limited device or usage information that may be collected when you visit our online channels, for example to support basic functionality, security and performance. This may include IP address and basic browser information where strictly necessary.
Any other information you choose to provide to us that is relevant to the provision of our services, for example information about access to your property that you decide to share.
We process your personal data only where we have a lawful basis under applicable data protection law. Depending on the context, this will usually be one or more of the following:
Performance of a contract: We process your personal data to enter into and perform our contract with you, including handling enquiries, providing quotes, supplying cleaning services, arranging access, managing payments and communicating with you about your booking.
Compliance with legal obligations: We may process certain information to comply with legal and regulatory requirements, such as tax, accounting and record-keeping obligations, or to respond to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests may include managing our business operations, improving our services, preventing fraud or misuse, and handling customer feedback, queries and complaints.
Consent: In some situations, we may rely on your consent, for example where this is needed for certain types of optional communications or non-essential data collection. Where we rely on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use the personal data we collect for the following purposes:
To handle enquiries, provide information about our services and prepare quotes.
To enter into and perform contracts with you, including managing bookings, arranging cleaning services and coordinating with you regarding access and specific requirements.
To process and manage payments and to maintain relevant financial and transaction records.
To communicate with you about your service, including confirmations, reminders, updates and any changes to bookings or terms.
To respond to your questions, requests and complaints, and to provide customer support.
To improve and develop our services, operations and customer experience, for example by analysing aggregated information and feedback.
To maintain the security of our systems, to prevent or detect fraud and misuse, and to protect our legal rights.
To comply with any applicable legal or regulatory requirements and to cooperate with lawful requests from authorities where required.
We may share your personal data with third parties where necessary and lawful, including:
Service providers and processors who support our operations, such as providers of IT services, booking tools, secure payment processing, secure data storage, and communication services. These third parties act as data processors and only process personal data on our instructions and for the purposes described in this Privacy Policy.
Cleaning staff and contractors who need limited information to perform the cleaning services at your property, such as your name, address, and relevant booking details.
Professional advisers such as accountants or legal advisers where this is necessary for our legitimate business interests and legal obligations.
Public authorities, regulators or law enforcement agencies where we are required to do so by law, or where disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell your personal data to third parties.
If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information, in accordance with applicable data protection laws. These safeguards may include adequacy regulations, standard contractual clauses or equivalent measures. You can contact us for further information about these safeguards where relevant.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements. The length of time we retain information depends on the type of data and the purpose of processing, but will be guided by the following principles:
Customer and booking records are generally kept for the duration of our relationship with you and for a reasonable period afterwards to handle queries, disputes or legal claims and to comply with legal obligations.
Financial and transaction records may be kept for a longer period where required by law or accounting standards.
Communications and correspondence may be kept for as long as needed to resolve the matter in question and to demonstrate our compliance with obligations.
When personal data is no longer required for the purposes for which it was collected, we will securely delete, anonymise or otherwise remove it from our systems.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, and limiting personal data access to staff, contractors and processors who need it for their role and are subject to confidentiality obligations.
You have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and legal limitations, but generally include the following:
Right of access: You have the right to request confirmation as to whether we process personal data about you and, if so, to request a copy of that data and information about how we use it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: You may have the right to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may have the right to request that we limit the processing of your personal data in certain situations, such as while we consider a request to rectify or erase your data.
Right to data portability: In some circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to request that we transmit that data to another controller where technically feasible.
Right to object: You may have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds or where processing is necessary for legal claims.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so we can seek to resolve any concerns.
We may update this Privacy Policy from time to time, for example to reflect changes in our services, the way we process personal data, or legal and regulatory developments. When we make changes, we will revise the date of the latest version and take appropriate steps to inform you of significant changes where required. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
You can clean your home effortlessly with the help of our cleaners E1 services offered at prices that everyone can afford!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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